Last Updated: May 21, 2025
Introduction
This Privacy Policy outlines how Chicken Town (SL) Limited ("we," "us," "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.chickentownsl.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Chicken Town (SL) Limited, as well as interactions with our physical fast food restaurants located within Freetown, Sierra Leone.
We are committed to protecting your privacy and ensuring compliance with applicable
data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to a newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site or in our physical restaurant. We collect this information through various methods, including website forms, customer feedback boxes at our physical restaurant, online ordering systems, and promotional activities. This information may include:
Personal Data: Name, email address, phone number, postal address, payment information.
Usage Data: Information on how the Site is accessed and used (e.g., IP address, browser type, pages visited).
Order Data: Details of orders placed online or in our restaurant.
Feedback Data: Information provided through feedback boxes or surveys at our restaurant.
How We Use Collected Information
Chicken Town (SL) Limited may collect and use Users' personal information for the following purposes:
To process orders: To fulfill and manage orders placed online or in-store.
To improve customer service: Information helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
Data Usage: Participation in promotions may require customers to provide personal information, which will be used in accordance with our privacy policy.
GDPR Compliance
If you are located in the European Economic Area (EEA), you have certain rights under GDPR:
Right of access: You have the right to request access to your personal data that we hold.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete data.
Right to erasure: You have the right to request that we delete your personal data under certain circumstances.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to object: You have the right to object to the processing of your personal data under certain circumstances.
To exercise these rights, please contact us at marketing@chickentownsl.com.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Changes to This Privacy Policy
Chicken Town (SL) Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this Site or interacting with our physical restaurant, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or our services. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site or Chicken Town (SL) Limited, please contact us at:
Chicken Town (SL) Limited
39 Old Railway Line
Brookfield, Freetown, Sierra Leone
marketing@chickentownsl.com
This document was last updated on May 21, 2025.